Natasa Studio Return Policy
NATASA studio FAQS
At Natasa studio, we’re here to help make sure you have an amazing online and instore shopping experience, we understand that includes fast and easy returns.
If you don’t absolutely love your new item (we can’t imagine you wouldn’t). All full priced items can be returned for a store credit within 7 days of receiving your parcel.
Store credits do not have an expiry date.
We do not offer REFUNDS unless the item you purchased has a manufacturing fault. If your garment is received with a manufacturing fault, please contact us at [email protected] immediately upon delivery.
Natasa studio is not responsible for the cost of return shipping.
-Returned merchandise must be received by us within 7 days from the date of delivery.
-Returns after 7 days will not be accepted.
-Merchandise must be unworn, unwashed, unstained and unperfumed.
-Merchandise must still have all tags attached.
- Items are faulty at point of delivery or in an unlikely event that a wrong size has been sent and we have sold out in your preferred size.
-If your garment is received with a manufacturing fault, please contact us at [email protected] immediately upon delivery.
MADE TO ORDER GOWNS.
Due to the specialization of Made to order gowns, all of our dresses are NON REFUNDABLE/ NON EXCHANGEABLE. That’s tricky, we get it so if you have any questions, please message us at [email protected] or call 0404 325 477. We’re happy to help!
All Made to order garments are to be ordered instore and a booking fee of 50% is to be paid on the time of agreement. An agreement form and a payment plan will be signed by both parties ie- a staff member and client. This is NON REFUNDABLE/NON EXCHANGEABLE.